Please select a lodging area



Please select a staying date

  • check-in
  • check out





Each hotel which operates First Cabin Co., Ltd. (hereinafter referred to as "Company") and JR West Japan First Cabin Co., Ltd., First Cabin, First Cabin Station (hereinafter referred to as "the Group"), In recognition of sex and treating it carefully, we will promote the following initiatives and protect customers' personal information responsibly in order to provide better products and services.

Basic policy

1. コンプライアンス

  • The Group will comply with the Personal Information Protection Act and other relevant laws and regulations.

2. Internal organization

  • With regard to the handling and systems of personal information, we will formulate necessary rules for each internal regulation and each business, and we will establish a system to comply with the protection of personal information by establishing administrators and other organizations.

3. Method of Acquisition

  • When the group acquires personal information from customers, we will collect the information to the extent necessary for achieving the purpose after clearly indicating the purpose of use and acceptance.

4. Purpose of information gathering

  • The Group collects your personal information such as your name, address, e-mail address, telephone number, etc., so that we can provide you with the services and information suited to your needs . Also, although we may ask other questions, this is something you can select and answer yourself arbitrarily except for the minimum necessary items.

5. Ensure accuracy

  • The Group will take appropriate measures to keep your personal information accurate and up-to-date.

6. Information management

  • The Group strictly controls customer's personal information and takes preventive measures and security measures against unauthorized access, loss, destruction, falsification, leakage, etc.

7. Internal education

  • The Group conducts education and training on personal information protection for employees and thoroughly disseminates the contents within the company.

8. Supervision of contractors

  • When the Group uses your personal information, we may delegate personal information to a third party within the scope of legitimate use. We will oblige and supervise contractors to strictly manage personal information.

9. Restrictions on Third Party Provision

  • In the case of laws and regulations, the Group will cooperate with administrative agencies etc. due to special circumstances, except within the scope of legitimate use, except for cases where the Group consigns to outsourcing parties, etc., We do not offer / disclose to third parties without consent.

10. Disclosure / Correction of Personal Information

  • With respect to the personal information of customers who we will keep, if you wish to confirm / correct personal information, we will respond in good faith within a reasonable and necessary range. In that case, we will take appropriate measures such as providing useful information to identify your personal data.
    (Personal information inquiry window)
    Kioicho Building 3-12 Kioicho Chiyoda-ku, Tokyo 102-0094 15F
    First Cabin Co., Ltd. "Personal information inquiry window"
    Phone number: 03-3237-8720 (Weekday: 9: 30 ~ 18: 30 excluding weekends and holidays and our designated holiday)

11. Continuous review of internal organization

  • The Group will continue to review and improve the rules concerning the handling of personal information and the organizational structure for implementing it so that effective and appropriate operation will be sustained.

12. Purpose of use

  • Personal information received from customers will be used only in the following cases on our website and will not be used for any purpose other than the purpose for which you provided personal information.
    • (1)当グループ施設のご予約、およびご利用
    • (2)商品のご注文
    • (3)各種会員組織等への入会手続、データ登録・管理等のサービスを提供する事業者との間での共同利用
    • (4)総合的なサービスを提供する事業者間との利用
    In addition, information on accommodating guests' requests, other special requests (health conditions requiring special response at the hotel, etc.), and information on lifestyle such as customer's hobbies, preferences, etc. are included I will.

13. Provision of personal information and shared use

    • (1)当グループは、本人の同意がある場合または法令に基づく場合を除き、取得した個人情報を第三者に提供いたしません。
    • (2)当グループは利用目的の範囲内において、個人情報を含む業務を委託することがありますが、その際には、十分な個人情報保護の水準を備える者を選定し、契約等によって保護水準を守り、適切に取り扱います。
    • (3)当グループは、お客様に充実したより良いサービスを提供するために当グループ内で個人情報を共同利用いたします。
    • ①共同して利用する個人データの項目:氏名、会員番号、性別、年齢、国籍、パスポート番号、住所、電話番号、Eメールアドレス、生年月日、勤務先情報、当グループの利用履歴
    • ②共同して利用する者の範囲:ファーストキャビンまたはファーストキャビンステーションチェーン加盟の全ホテル
    • ③当グループの共同利用目的:上記12.の利用目的と同じ
    • ④共同利用する個人情報の管理責任者:株式会社ファーストキャビン

14. Use of Cookie

  • "Cookie" is an Internet standard technology that identifies your computer. In our group service, information related to the page you visit, which is collected using cookies, may be combined with information that identifies you and used as customer information. These information are used within the range stated in "Purpose of using personal information". Depending on your browser, you can change the settings and disable cookie functions, but as a result you may not be able to use all or part of the services on the website.

15. Scope of personal information protection

  • We do not take any responsibility for any damage caused by the use of personal information which other site which link is set to this homepage independently acquired.

16. Disclaimer

  • When using this website, we will judge that you have agreed to the privacy policy of this website. In this website, we may change, modify, add or delete the above privacy policy as necessary, but in that case we will make it all on the site. We will judge that you have understood and confirmed the change details when continuing to use after the change of the privacy policy is disclosed.
    Also, on our website, we will not describe or display in the customer's environment at all what the content of this website is appropriate. Access of this homepage is based on the customer's free will, and we will assume responsibility for the use of this website to the customer.

Revised October 1, 2017